FAQ

This document will provide you with an introduction to all of the features of the Unleashed service in a Frequently Asked Questions (FAQ) format.

What kind of equipment do I need to use for Community Wi-Fi service?

You will need a laptop computer or other wireless device equipped with a Wi-Fi (802.11b/g) network card. If your device does not have a wireless network card, you can purchase one for most laptop and handheld computers from PenTeleData I.T. Services or an electronics retailer. You will also need a web browser installed on the computer or wireless device.

Can I use Peer-to-Peer (P2P) software while using PenTeleData Community Wi-Fi?

Although peer-to-peer software will operate in a limited fashion at PenTeleData Community Wi-Fi hotspots, sending or receiving copyrighted material is against PenTeleData's Acceptable Use Policy (AUP).

How do I subscribe to the PenTeleData Community Wi-Fi service?

Just visit any PenTeleData Community Wi-Fi hotspot and sign up on the Wi-Fi welcome page.

Is the information sent via Unleashed secure?

No. Any information sent or received through Unleashed and the Internet in general is not secure. You should encrypt all confidential information. PenTeleData does use encryption during the sign up process.

Why are others unable to connect to the servers on my laptop while using Unleashed?

To increase security and minimize the chance of receiving viruses, PenTeleData does not allow any inbound connections to computers attached to the Unleashed network.

I am interested in hosting a PenTeleData Community Wi-Fi hotspot, who should I contact?

More information about hosting a PenTeleData Community Wi-Fi hotspot is available at www.ptdwifi.net.

I have another question about PenTeleData Community Wi-Fi that was not answered here. How can I get additional help?

You can call our Technical Support Department at (800)281-3564 to speak with a technician. Technical Support will attempt to answer any questions related to PenTeleData Community Wi-Fi that were not covered here. You can also email your questions to support@corp.ptd.net.

How much does Community Wi-Fi cost?

More information is available at http://www.ptdwifi.net

What is a hotspot?

A hotspot is an area where Wi-Fi service is available. An Unleashed hotspot is an area where the Unleashed Wi-Fi service is available.

I am a current High-speed cable or High-speed DSL subscriber, how do I log on to PenTeleData Community Wi-Fi?

For current PenTeleData partner broadband subscribers, please enter your PenTeleData email address (i.e. myemail @ptd.net). This is the same email you use at home. For password, enter the password you use to check your email. Finally, click "submit" and once you are verified, you can begin browsing.

What is an SSID?

This stands for "Service Set Identifier" and refers to the actual name of a given wireless network. Anyone attempting to access that particular wireless network will need to know the "SSID" in order to connect. Please note that "SSID" does NOT provide any actual security on the wireless network itself, it is simply an identifier to separate one wireless network from another.

For  PenTeleData Community Wi-Fi, you will need to set/select the SSID as "PTD Community Wifi", without the quotes (the SSID is case sensitive).

Where can I find an up-to-date listing of PenTeleData Community Wi-Fi locations?

You may find a complete list by visiting http://ptdwifi.net

I am having trouble connecting to PenTeleData Community Wi-Fi what do I do?

If you are experiencing difficulties connecting to the PenTeleData Community Wi-Fi service, you can call our Technical Support Department at (800)281-3564 to speak with a technician.

Where can I purchase a wireless network card?

Wireless network cards can be purchased from PenTeleData I.T. Services, electronics retailers, and sometimes directly from the manufacturer of your laptop or handheld computer.

What is WEP?

This stands for "Wired Equivalent Privacy" and refers to the encryption of data on a wireless network. Unless you know the pre-determined "WEP Key" for a particular wireless network, you will not be able to access it. WEP adds security to wireless networks, as the "WEP Key" described above uses either 64-bit or 128-bit encryption.

Is PenTeleData Community Wi-Fi service available for commercial use?

Yes. For more information please contact the PenTeleData Commercial Sales Department at 800-281-3564 to speak with a representative.

What is Wi-Fi?

How do I change the SSID on my wireless device?

How to change or set up the SSID will differ from device to device. Please consult the documentation for your wireless device to determine how to properly change the SSID.

Can I access my corporate network while using the PenTeleData Community Wi-Fi service?

If you are a High-speed broadband or dial-up customer, you may send and receive email through the webamil email server. For support information related to the webmail server, go to www.ptd.net and click on "How to setup your email software to use SMTP Authentication." If you use another email provider, you will need to use either web mail or connect to your provider's mail server using authentication. If you experience problems sending and receiving email while using Community Wi-Fi, please contact your email provider for assistance.

What is a wireless network card?

A wireless network card is a Wi-Fi device that allows your computer to connect to a wireless network or service like Unleashed. There are several types of wireless network cards available, including 802.11a, b, and g. In order to use the Unleashed service, you will need an 802.11b or g wireless network card.