Check below for the department you need to contact, either by phone or email.
| Billing Department | 1-800-281-3564 Press 2, then 4 | Mon - Fri 8am - 5pm Sat 9am - 1pm |
| Customer Service | 1-800-281-3564 or 610-826-6130 Press 2, then press 1 | 24/7 |
| Technical Support | 1-800-281-3564 Press 2, then 3 | 24/7 |
| Commercial Sales | 1-800-281-3564 Press 3, then 1 | Mon - Fri 8am - 5pm |
| Commercial Billing | 1-800-281-3564 Press 3, then 2 | Mon - Fri 8am - 5pm |
| Commercial Network Status | 1-800-281-3564 Press 3, then 4 | 24/7 |
| Residential Network Status | 1-800-281-3564 Press 2, then 2 | 24/7 |
All telephone calls may be monitored and recorded for quality assurance and training purposes. Email addresses:
| Address | Topic |
| support@corp.ptd.net | Technical Questions/Problems |
| billingd@corp.ptd.net | Billing Questions |
| prosales@corp.ptd.net | Commercial Sales Questions |
| edusales@corp.ptd.net | Educational Sales Questions |
| custserv@corp.ptd.net | General Information Requests |
| abuse@ptd.net | To report net abuse (see Policies for definition) |