Setting Up Your Modem

Creating a PPPoE DSL connection in Windows 10

We thank you for choosing High-speed DSL Internet Service powered by PenTeleData. These instructions will guide you through the setup of your DSL service in Windows 10 and connect you to the Internet.

In the event that you have a question or trouble in setting up your account, please call our Technical Support Department at (800) 281-3564, and follow the menu to get to Residential Technical Support.

If you received software with your DSL package, DO NOT install it in Windows 10! Windows 10 comes with all the software you need to connect to the Internet with PenTeleData.

After you are finished with these instructions, you may want to put them in a safe place. These instructions may be a helpful reference in the future.

Let's Begin:

Close all applications or programs that may be open.

1.  Press the Windows key + R on your keyboard to load the Run dialog box.  In the Run box type “inetcpl.cpl” (without the quotes) and press “OK” or Enter on the keyboard.

3. Click on the “Setup” button.

4. The “Connect to the Internet” wizard will now appear. Click “Broadband (PPPoE)” to continue.

5. You will now be asked to enter the username, password, and a connection name for your High-speed DSL Service.

If your High-speed DSL Service is provided by Ironton Telephone Company, enter your username followed by “@itcdsl” (without the quotes) in the “User name:” field.

If your High-speed DSL Service is provided by Palmerton Telephone Company, enter your username followed by “@ptelco-dsl” (without the quotes) in the “User name:” field.

After you have entered your username enter your password in the “Password:” field.

Note: User names and passwords are case sensitive. Please be certain that your capitalization is correct.

Place a check in the “Remember this password” box.

After you have entered the above information, enter “My DSL” in the field labeled “Connection name:.”

Note: If you would like to share this connection to other users on the computer place a check in the box labeled “Allow other people to use this connection.”

Click “Connect” to continue.

6. Windows will now test your connection.

7. Click on the “Close” button to finish the wizard.

Accessing the Internet

To browse the web, you must open the program called "Edge" (The replacment for Internet Explorer browser). This program can be found on the Windows Desktop (the big blue E on the screen) or in your Start Menu.  After this is done, Edge will open and your start page will be displayed. Once Internet Explorer is open, you can then go to other websites by typing them into the bar labeled "Address" at the top of the Edge window (e.g. www.ptd.net).

We thank you for choosing Broadband DSL Internet Service from PenTeleData. These instructions will guide you through the setup of your DSL service in Macintosh OS X 10.5 and connect you to your High-speed DSL Service.

In the event that you have a question or trouble in setting up your account, please call our Technical Support Department at (800)281-3564, and follow the menu to get to Residential Technical Support.

If you received software with your DSL package, do NOT install it on OSX!
Mac OSX comes with all of the necessary software you need to connect to the Internet with PenTeleData, send and receive email, and browse the Internet.

After you are finished with these instructions, you may want to put them in a safe place. These instructions may be a helpful reference in the future.

Close all applications or programs that may be open.
1. Begin by clicking the "Apple" and selecting "System Preferences…"

2. The "System Preferences" window will now appear. Click "Network" to proceed.

3. On this screen, select "Built-in Ethernet" on the sidebar. Next, click on the "Configure" dropdown menu and select “Create PPPoE Service…”

4. In the “Service Name:” field, enter “My DSL” (without the quotes) and click “Done.”

5. Click on “My DSL” on the sidebar, on this screen you will need to type in the following information.

PPPoE Service Name: Enter "My DSL" (without the quotes).

If your High-speed DSL Service is provided by Palmerton Telephone Company:
Enter your username followed by "@ptelco-dsl" (without the quotes) in the "Account Name" field.

If your High-speed DSL Service is provided by Ironton Telephone Company:
Enter your username followed by "@itcdsl" (without the quotes) in the "Account Name" field.
Password: Type the password you chose for your Full Access email name.

Note: User names and passwords are case sensitive. Please be certain that your capitalization is correct.

Place a check in the "Remember this password" box and the "Show PPPoE status in menu bar" box.

After your screen resembles the window above, click "Apply" to save your configuration. Close all open windows and return to your desktop.

You are now ready to access the Internet.

Accessing the Internet

To connect to the Internet and browse the web, you must first open a program called "Safari" or another browser. These programs can be found in the Applications folder (click on "Go," then click on "Applications," then click on your browser of choice). Your browser will then open and your start page will be displayed. You can now go to other websites by typing their web address into the address bar at the top of your browser window (e.g. www.ptd.net ).

Instructions on configuring your email client to send and receive email.

You are now ready to enjoy all that the Internet has to offer.

We thank you for choosing Broadband DSL Internet Service from PenTeleData. These instructions will guide you through the setup of your DSL service in Macintosh OS X 10.0 - 10.4 and connect you to your High-speed DSL Service.

In the event that you have a question or trouble in setting up your account, please call our Technical Support Department at (800) 281-3564, and follow the menu to get to Residential Technical Support.

If you received software with your DSL package, do NOT install it on OS X! Macintosh OS X comes with all of the necessary software you need to connect to the Internet with PenTeleData, send and receive email, and browse the Internet.

After you are finished with these instructions, you may want to put them in a safe place. These instructions may be a helpful reference in the future.

Close all applications or programs that may be open.

1. Begin by clicking the "Apple" and selecting "System Preferences."

2. The "System Preferences" window will now appear. Click "Network" to proceed.

3. On this screen, select "Built-in Ethernet." Next, click on the "Configure" button.

Note: If this window does not appear, skip to step 4.

4. Make sure that the "Show" field is displaying "Built-in Ethernet." If not, select the arrows to the right of that option to choose: "Built-in Ethernet."

5. Click on the PPPoE tab. Once you are on the PPPoE tab, place a check in the box "Connect using PPPoE."

6. Under the "PPPoE" tab you will need to type in the following information.

Service Provider: Enter "My DSL" (without the quotes).

If your High-speed DSL Service is provided by Palmerton Telephone Company:
Enter your username followed by "@ptelco-dsl" (without the quotes) in the "Account Name" field.

If your High-speed DSL Service is provided by Ironton Telephone Company:
Enter your username followed by "@itcdsl" (without the quotes) in the "Account Name" field.

Password: Type the password you chose for your Full Access email name.

Note: User names and passwords are case sensitive. Please be certain that your capitalization is correct.

PPPoE Service Name: Enter "My DSL" (without the quotes).

Place a check in the "Save password" box and the "Show PPPoE status in menu bar" box.

After your screen resembles the window on the right, click "Apply Now" to save your configuration. Close all open windows and return to your desktop.

You are now ready to access the Internet.

Accessing the Internet

To connect to the Internet and browse the web, you must first open a program called "Safari" or another browser. These programs can be found in the Applications folder (click on "Go," then click on "Applications," then click on the browser). Your browser will then open and your start page will be displayed. You can now go to other websites by typing their web address into the address bar at the top of your browser window (e.g. www.ptd.net).

Instructions on configuring your email client to send and receive email.

These detailed instructions will guide you through the installation of the Broadband Paradyne DSL Modem.

If you are running Windows 95, Windows 98/98SE or Windows ME, you may need your Windows installation CD. Please have it available, as Windows may need to copy some system files from it in order to complete the following steps.

Before installing your modem, plug the AC adapter, included with the modem, into an available wall outlet. DO NOT connect the adapter to the DSL modem at this time.

We will now connect the Paradyne DSL modem to your computer. There are two different ways for you to connect your DSL modem to your computer. Select one of the two methods, and then follow the corresponding instructions below to complete the installation.

Method #1: Connecting the Modem to Your PC or Macintosh Using Ethernet.
Method #2: Connecting the Modem to Your PC Using USB.

Most often, the easiest way to connect your computer to the High-speed Paradyne DSL Modem is by using your computer's Ethernet port. Any of the two methods mentioned above can be used however.

Method #1: Connecting the Modem to Your PC or Macintosh Using Ethernet

This method is compatible with any PC which is running Windows 95 or later, as well as any Macintosh computer running System 8.6.1 or later.

To use this method, you must have a functional Ethernet port on your system. An Ethernet port is provided via a Network Interface Card (NIC) and is usually included with many newer personal computers.

Make sure your computer is OFF before proceeding.

Let's Begin:

1. Connect one end of the DSL line to the High-speed Paradyne DSL Modem's "LINE" jack. Connect the other end of the DSL line to the DSL line wall outlet. Make certain that the plug snaps into the socket on each device and cannot be removed without depressing the clip on the connector.

2. Plug the AC adapter cable into the appropriate jack on the back of the modem.

3. Plug the Ethernet cable into the front of the High-speed Paradyne DSL Modem and plug the other end of the Ethernet cable into the Ethernet port on your computer. Make certain that the plug snaps into the socket on each device and cannot be removed without depressing the clip on the connector.

4. Turn on your computer and allow your system to start up normally.

5. After your system has finished loading, the "power" and "Xfer/Status" lights should be lit or flashing on your High-speed Paradyne DSL Modem.

For customers using Windows 95, 98/98SE, ME, and 2000 you will now need to install the necessary software to connect to the Internet. Detailed instructions on the installation of WinPoET software.

Note: For customers using Windows 95 you will be required to update Dial-Up Networking to version 1.3. Please visit Microsoft's Download Section.

For customers using Macintosh 8.6.1 to 9.X you will now need to install the necessary software to connect to the Internet. Detailed instructions on the installation of MacPoET software.

For customers using Windows XP please click here for detailed instructions on configuring your PPPoE connection.

For customers using Macintosh OSX please click here for instructions on configuring your PPPoE connection.

If you cannot access the Internet after completing the above steps or your "Xfer/Status" light is not lit or flashing, please make sure that your Ethernet card is properly installed. If the "Xfer/Status" light is still not lit, try switching the ends of the Ethernet cable, or try a different Ethernet cable. PenTeleData Technical Support can not offer assistance with 3rd-party Ethernet cards.

Method #2: Connecting the Modem to Your PC Using USB

 This method is not compatible with Windows 95 or Macintosh operating systems.

Make sure your computer is OFF before proceeding.

Let's Begin
1. Connect one end of the DSL line to the High-speed Paradyne DSL Modem's "LINE" jack. Connect the other end of the DSL line to the DSL line wall outlet. Make certain that the plug snaps into the socket on each device and cannot be removed without depressing the clip on the connector.

2. Plug the AC adapter cable into the appropriate jack on the back of the modem.

3. Plug the USB cable into the front of the High-speed Paradyne DSL Modem and plug the other end of the USB cable into the USB port on your computer.

4. Turn on your computer and allow your system to start up normally.

It is now necessary to install the specific USB driver for your particular version of Windows.

Please refer to the appropriate section below which corresponds to your particular version of Windows to complete the driver installation.

We now need to install the specific USB Driver for your particular version of Windows.

For Windows 98/98SE
For Windows ME
For Windows 2000
For Windows XP

Windows 98/98SE & Windows ME

Let's Begin:

1. The "Add New Hardware Wizard" dialog box should appear. Insert the Paradyne CD into the CD-ROM drive of your computer. If a setup program launches, click on the "Quit" button. If the "Add New Hardware Wizard" box does not appear, please contact Technical Support at (800)281-3564.

2. After the "Add New Hardware Wizard" dialog box appears, click on the "Next" button at the bottom.

3. In the next window, place a dot in the circle to the left of "Search for the best driver for your device (Recommended)," then click the "Next" button.

4. In the "Add New Hardware Wizard" dialog box, select "CD-ROM drive," and then click the "Next" button.

5. In the "Add New Hardware Wizard" dialog box, place a dot in the circle to the left of "The updated driver (Recommended) StormPort (WDM)," and then click the "Next" button.

6. The "Add New Hardware Wizard" will now install the best driver for this device. Click the "Next" button.

7. When Windows prompts with "StormPort (WDM)" in the "Add New Hardware Wizard" dialog box, click the "Finish" button.

8. Windows will now re-open the "Add New Hardware Wizard." When prompted with "StormPort networking device," click the "Next" button.

9. In the next window, place a dot in the circle to the left of "Search for the best driver for your device (Recommended)," then click the "Next" button.

10. In the "Add New Hardware Wizard" dialog box, select "CD-ROM drive," and then click the "Next" button.

11. The "Add New Hardware Wizard" will now install the best driver for this device. Click the "Next" button.

12. If Windows prompts with "Please insert the disk labeled…," please insert the Windows 98/98SE or Windows ME CD into the CD-ROM drive of your computer and click the "OK" button.

Note: If this window does not appear proceed directly to step 14.

13. If you have Windows 98/98SE type "D:\WIN98" (without the quotes) in the next window or if you have Windows ME type "D:\Win9x" (without the quotes) into the "Copy files from:" box and click the "OK" button. If your CD-ROM drive has a different letter than "D" use the appropriate corresponding letter to your CD-ROM drive, then click "OK."

14. After the installation process has completed, you will see the screen below. Click "Finish" to proceed.

15. You will now be prompted you to restart your computer. Remove the CD from the CD-ROM, then click "Yes" to proceed.

16. After your system has finished loading, the "power" and "Xfer/Status" lights should be lit or flashing on your High-speed Paradyne DSL Modem.

You will now need to install the necessary software to connect to the Internet. For detailed instructions on the installation of WinPoET software, click HERE

If desired you can reinsert the CD-ROM to launch the User's Guide once Windows is done loading.

If you cannot access the Internet please contact Technical Support at (800)281-3564 for further assistance.

Windows 2000 & XP

Let's Begin:

1. The "Found New Hardware Wizard" dialog box should appear. Insert the Paradyne CD into the CD-ROM drive of your computer. If a setup program launches, click on the "Quit" button. If the "Add New Hardware Wizard" box does not appear, please contact Technical Support at (800)281-3564.

2. In the "Found New Hardware Wizard" place a dot in the circle to the left of "No, not this time," then click the "Next" button.

3. In this window place a dot in the circle to the left of "Install the software automatically (Recommended)," then click the "Next" button.

4. If the following screen appears click the "Continue Anyway" button.

5. When the drivers have been installed, click the "Finish" button.

6. Windows will now re-open the "Found New Hardware Wizard." Place a dot in the circle to the left of "No, not this time," then click the "Next" button.

7. In this next window place a dot in the circle to the left of "Install the software automatically (Recommended)," then click the "Next" button.

8. If the following screen appears click the "Continue Anyway" button.

9. When the driver installation has been completed, click the "Finish" button.

10. Remove the CD from the CD-ROM.

11. Restart your computer to finalize the installation.

12. After your system has finished loading, the "power" and "Xfer/Status" lights should be lit or flashing on your High-speed Paradyne DSL Modem.

For customers using Windows 2000 or XP, you will now need to install the necessary software to connect to the Internet. Detailed instructions on the installation of WinPoET software, click HERE(FIX).

If desired you can reinsert the CD-ROM to launch the User's Guide once Windows is done loading.

If you cannot access the Internet please contact Technical Support at (800) 281-3564 for further assistance.

We thank you for choosing Broadband DSL Internet Service from PenTeleData. These instructions will guide you through the setup of your DSL service in Windows XP and connect you to the Internet.

In the event that you have a question or trouble in setting up your account, please call our Technical Support Department at (800) 281-3564, and follow the menu to get to Residential Technical Support.

If you received software with your DSL package, DO NOT install it in Windows XP! Windows XP comes with all the software you need to connect to the Internet with PenTeleData, send and receive email, and browse the Internet.

After you are finished with these instructions, you may want to put them in a safe place. These instructions may be a helpful reference in the future.

Close all applications or programs that may be open.
1. Click "Start," then click on "Control Panel." The "Control Panel" window will now open.

Note: If you do not see "Control Panel," click on "Settings," and then choose "Control Panel.").

2. Double-click on "Internet Options," as shown on the right.

Note: If you do not see an "Internet Options" icon, click on "Switch to Classic View" on the left side of the window. Your screen should now resemble the window on the right.

3. The "Internet Properties" window will now open. Click on the "Connections" tab, as shown on the right.

6. On this screen place a dot in front of "Connect to the Internet" as shown in the window on the right and click "Next" to continue.

7. Next, place a dot in front of "Set up my connection manually," as shown in the window on the right and click "Next" to continue.

8. On this screen, place a dot in front of "Connect using a broadband connection that requires a user name and password," as shown in the window on the right and click "Next" to continue.

9. You will now be asked to type a name for your connection. Simply type "My DSL" (without the quotes) and click "Next" to continue.

Note: If you are using Windows XP Home Edition, proceed directly to Step 11

10. You will now be asked if you would like to make this new connection available for all users on your PC. This is a matter of personal preference - place a dot in front of your choice and click "Next" to continue.

11. You will now be asked to enter the username and password for your Broadband DSL Service:

If your Broadband DSL Service is provided by Palmerton Telephone Company:
Enter your username followed by "@ptelco-dsl" (without the quotes) in the "User name" field.

If your Broadband DSL Service is provided by Ironton Telephone Company:
Enter your username followed by "@itcdsl" (without the quotes) in the "User name" field.

After you have entered your username, enter your password in the "Password" field. Re-enter your password in the "Confirm password" field.

Note: User names and passwords are case sensitive. Please be certain that your capitalization is correct.

Click "Next" to continue.

12. You have now completed the New Connection Wizard. Click "Finish".

Accessing the Internet

To browse the web, you must open the program called "Internet Explorer." This program can be found on the Windows Desktop (the big blue E on the screen) or in your Start Menu (click on "Start," then click on "Programs," then click on "Internet Explorer"). After this is done, Internet Explorer will open and your start page will be displayed. Once Internet Explorer is open, you can then go to other websites by typing them into the bar labeled "Address" at the top of the Internet Explorer window (e.g. www.ptd.net).

Instructions on configuring your email client to send and receive email.

You are now ready to enjoy all that the Internet has to offer.

We thank you for choosing High-speed DSL Internet Service powered by PenTeleData. These instructions will guide you through the setup of your DSL service in Windows Vista and connect you to the Internet.

In the event that you have a question or trouble in setting up your account, please call our Technical Support Department at (800) 281-3564, and follow the menu to get to Residential Technical Support.

If you received software with your DSL package, DO NOT install it in Windows Vista! Windows Vista comes with all the software you need to connect to the Internet with PenTeleData, send and receive email, and browse the Internet.

After you are finished with these instructions, you may want to put them in a safe place. These instructions may be a helpful reference in the future.

Close all applications or programs that may be open.
1. Click the “Windows” menu (formerly known as the “Start” menu), then click on “Control Panel.” The “Control Panel” window will now open.

Note: If you do not see "Control Panel," click on "Settings," and then choose "Control Panel.")

2. Double-click on "Internet Options," as shown on the right.

Note: If you do not see an “Internet Options” icon, click on “Classic View” on the left side of the window. Your screen should now resemble the window on the right.

3. The "Internet Properties" window will now open. Click on the "Connections" tab, as shown on the right.

4. Next, click the "Setup" button, as shown on the right.

5. The “Connect to the Internet” window will now appear. Click “Broadband (PPPoE)” to continue.

6. You will now be asked to enter the username, password, and a connection name for your High-speed DSL Service:

If your High-speed DSL Service is provided by Palmerton Telephone Company:
Enter your username followed by “@ptelco-dsl” (without the quotes) in the “User name:” field.

If your High-speed DSL Service is provided by Ironton Telephone Company:
Enter your username followed by “@itcdsl” (without the quotes) in the “User name:” field.

After you have entered your username, enter your password in the “Password:” field.

Note: User names and passwords are case sensitive. Please be certain that your capitalization is correct.

After you have entered the above information, enter “My DSL” in the field labeled “Connection name:.”

Note: If you would like to share this connection to other users on the computer place a check in the box labeled “Allow other people to use this connection.”

Click “Connect” to continue.

7. Windows will now test your connection.

8. Click “Close” to finish the setup wizard.

9. A window will now appear titled “Set Network Location.” Choose “Home” to continue.

10. Click “Close” to exit the “Set Network Location” window.

Getting Connected to the Internet

To browse the web, you must open the program called “Internet Explorer.” This program can be found on the Windows Desktop (the big blue E on the screen) or in your Windows Menu (click on ”Start,” then click on “All Programs,” then click on “Internet Explorer”). After this is done, Internet Explorer will open and your start page will be displayed. Once Internet Explorer is open, you can then go to other websites by typing them into the address bar at the top of the Internet Explorer window (e.g. www.ptd.net).

Instructions on configuring your email client to send and receive email.

If you received software with your DSL package, DO NOT install it in Windows 7! Windows 7 comes with all the software you need to connect to the Internet with PenTeleData, send and receive email, and browse the Internet.

After you are finished with these instructions, you may want to put them in a safe place. These instructions may be a helpful reference in the future.

Close all applications or programs that may be open.

1. Click the “Windows” menu (formerly known as the “Start” menu), then click “Control Panel.”

2. Next, click on “Network and Internet.”

3. Click “Internet Options.”

4. The "Internet Properties" window will now open. Click on the "Connections" tab, as shown.

5. Next, click the "Setup" button, as shown.

6. The “Connect to the Internet” wizard will now appear. Click “Broadband (PPPoE)” to continue.

7. You will now be asked to enter the username, password, and a connection name for your Broadband DSL Service.

If your Broadband DSL Service is provided by Ironton Telephone Company, enter your username followed by “@itcdsl” (without the quotes) in the “User name:” field.

If your Broadband DSL Service is provided by Palmerton Telephone Company, enter your username followed by “@ptelco-dsl” (without the quotes) in the “User name:” field.

After you have entered your username enter your password in the “Password:” field.

Note: User names and passwords are case sensitive. Please be certain that your capitalization is correct.

After you have entered the above information, enter “My DSL” in the field labeled “Connection name:.”

Note: If you would like to share this connection to other users on the computer place a check in the box labeled “Allow other people to use this connection.”

Click “Connect” to continue.

8. Windows will now test your connection.

9. Click on the “Close” button to finish the wizard.

Getting Connected to the Internet
To browse the web, you must open the program called “Internet Explorer.” This program can be found on the Windows Desktop (the big blue E on the screen) or in your Windows Menu (click on ”Start,” then click on “All Programs,” then click on “Internet Explorer”). After this is done, Internet Explorer will open and your start page will be displayed. Once Internet Explorer is open, you can then go to other websites by typing them into the address bar at the top of the Internet Explorer window (e.g. www.ptd.net).

NOTE: Windows 7 does not include pre-installed email software. To send and receive email you will need to download and install email software. To obtain an email program, you may visit the Microsoft website or other software manufacturers website.

Instructions on how to configure your email clients to send and receive email.