This document will provide you with an introduction to all of the features of PenTeleData's Email Storage Space in a Frequently Asked Questions (FAQ) format. For anyone who is interested in taking full advantage of their PenTeleData Email Storage Space, this is the beginners guide for you.

My Email Storage Space usage appears high, what would cause this?

High Email Storage Space usage can be caused by a number of reasons:

  • The most common cause for additional Email Storage taking place is a mis-configured email client using a POP3 configuration, with the option enabled to leave email messages on the server after they have been retrieved and read. To resolve this problem, please call our Technical Support Department. We can review your settings and make the appropriate changes within your email software, if necessary.
  • Another cause would be the number of email attachments you have received in the past thirty days. Large attachments will take up more space on the server and will therefore increase your amount of Email Storage Space.
  • As with deleting messages within an email client, simply deleting a message on My PenTeleData Webmail moves it to the trash folder but not completely off the system, therefore, all email captured during that 30day window will be reported.  If you are aware of larger attachments, download them to your device and delete any unwanted or needed messages.
  • Also, in an effort to ensure all messages are received, our Webmail system will remove deleted items within your trash folder that are older than 30days.  Similar with Spam, please be sure to occasionally review. 

How do I check how much Email Storage Space I am using?

You can check your Email Storage Space statistics online by pointing your web browser to https://www.ptd.net/ and clicking on the "Account Management" link which is located on the right side of the page.

Enter the beginning part of your PenTeleData email address for your username (everything before the @ptd.net) and the corresponding password to login to the PenTeleData Account Management page.

After you have logged in, click on "E-Mail Usage" to view a report of your disk space usage.

I am receiving email notifications that I am nearing my 5 GB of complimentary Email Storage Space. What exactly does this mean?

These notifications are automatically generated and sent by our system when you have used 90% of your complimentary Email Storage Space.

Please note that your current Email Storage Space usage is an average which is calculated over the last 30 days. Once you remove email from your Email Storage Space, it may take some time for the average amount of storage space to drop below the level at which these notifications are automatically sent.

How much Email Storage Space am I allowed?

Each residential account has 5 GB of complimentary disk space allocated for Email Storage Space. If you exceed your complimentary 5 GB of email storage, all new inbound email will be returned to the sender.

What is Email Storage Space (ESS)?

Email Storage Space (ESS) is the total amount of data, in MB (megabytes), which your email messages are occupying on our server. Each character in an email message is equal to one byte of storage space. Attachments within an email message (pictures, sounds, etc.) can contain significantly more data and therefore take up more Email Storage Space.