Email software with IMAP

1.Open Mozilla “Thunderbird Mail “by either selecting the “Thunderbird” icon from the Macintosh “Dock” or by selecting “Go” from the pull-down menu and selecting “Applications.”

2. Thunderbird will now open, from the below action items, under the heading “Set up an account,” choose “Email.” 

NOTE: if this dialogue windows does not appear, click on "Account Settings" from the lower left-hand menu.  Next, choose "Add Mail Account."

3. The “Set Up and Existing Email Account” dialogue window will now appear.  Enter the following information in the available fields:

“Your name:” enter your name as you would like it to appear when people receive email from you.

"Email address:" username@ptd.netenter your PenTeleData email address.

"Password:" enter the password that corresponds to your "Email address" entered above. When typing your password, only a series of "***" will appear for password confidentiality.

Next, click on “Continue.” Mozilla Thunderbird will reach out and configure the remainder of the settings.

4. After clicking on “Continue,” Mozilla should return with the matching results.  To complete the configuration, click “Done.”  

1. To begin, open Mozilla “Thunderbird” app by either selecting the “Thunderbird” icon from the Windows “Desktop” or by selecting the from the “Start” menu (known as the “Windows” logo).

2. The Thunderbird “Set Up Your Existing Email Address” dialogue will now open. 

NOTE: if this dialogue windows does not appear, click on "Account Actions" from the lower left-hand menu.  Next, choose "Add Mail Account."

3. The “Set Up Your Existing Email Address” dialogue will now appear.  Please enter the following information within the corresponding fields:

“Your Full name:” Please enter your name as you would like it to appear when sending email.

“Email address:” username@ptd.net (enter your PenTeleData email address).

"Password:" enter the password that corresponds to your "Email address" entered above.  When typing your password, only a series of "***" will appear for password confidentiality.

When done, please select “Continue.” Mozilla Thunderbird will reach out and configure the remainder of the settings.

4. If the account information you entered is correct, it will reach out to the mail server, and authenticate.  It will automatically configure the remainder of your account settings. When your settings match the window below, click “Done” to complete the configuration.   

These detailed instructions will guide you on how to configure you e-mail software to use the PenTeleData Promail Server with an IMAP connection. 

1. Open Microsoft Outlook by either selecting the “Microsoft Outlook” icon from the Windows “Desktop” or by selecting the “Microsoft Outlook” icon from the “Windows” menu.

2. Select “Add Account” from the “File” menu.

3. Place a dot next to “Manually configure server settings or additional server types” and click “Next.”

4. Place a dot next to “POP or IMAP” and click “Next.”

5. In the box labeled "Your Name:", enter your name as you would like it to appear when people receive e-mail from you.

6. In the box labeled “Email Address:”, enter your PenTeleData email address in all lower case letters.

7. In the box labeled “Account Type:”, choose “IMAP” from the drop down box.

8. In the box labeled “Incoming mail server:”, enter “promail.ptd.net” in all lower case letters.

9. In the box labeled “Outgoing mail server (SMTP):”, enter “promail.ptd.net” in all lower case letters.

10. In the box labeled “User Name:” your email address will automatically appear after entering it into the “Email Address” field.  Remove the “@ptd.net” from it.

11. In the box labeled "Password:", enter the password that corresponds to your "User Name" entered above.  When typing your password, only a series of "***" will appear for password confidentiality.

Note: Usernames and passwords are case-sensitive.  Please be certain that your capitalization is correct.

12. When your screen resembles the window below, click on the "More Settings…" button.

13. Click on the “Outgoing Server” tab on the top of this window.

14. Place a “check” next to “My outgoing server (SMTP) requires authentication,” by clicking your mouse over the box one time with the left mouse button.  Then click on the “Advanced” tab.

15. In the box labeled “Outgoing server (SMTP):” type “587.”  When you are finished click “OK.”

16. You will now be returned to the “Add Account” window, click “Next” to continue.

17. Microsoft Outlook will automatically test the account settings. If both tests complete successfully, click “Close.”  If there are any errors encountered, go back to step 12 and recheck your settings.

18. The “Add Account” wizard has now been completed.  Click “Finish” to close the wizard.

1. To begin, open Windows “Mail” app by either selecting the “Mail” icon from the Windows “Desktop” or by selecting the from the “Start” menu (formerly known as the “Windows” logo).

2. The Windows “Mail” app will now open.  If this is the first time, it will prompt you with the “Add an account” dialogue. Choose  “Other account POP, IMAP.”

NOTE: if this dialogue windows does not appear, click on "+Add account" from the right-hand menu.  Next, choose "Other account POP, IMAP." 

3. The “Add an account” dialogue will now appear.  Please enter the following information within the corresponding fields:

“Email address:” username@ptd.net (enter your PenTeleData email address).

“Send your messages using this name:”  Please enter your name as you would like it to appear when sending email.

"Password:," enter the password that corresponds to your "Email address" entered above.  When typing your password, only a series of "***" will appear for password confidentiality.

When done, please select “Sign in.”

4. The Windows “Mail” app will attempt to reach out to the server. If it fails, you will need to enter the following information.

“Email address:” username@ptd.net (enter your PenTeleData email address).

“User name:” username (everything before the @ptd.net of your email address)

“Password:” Enter your corresponding password to access your email account.

 Note: ***** (Only a series of asterisks will appear). 

“Account name:” PenTeleData (something that will signify your PenTeleData email account)

“Send your messages using this name:”  Please enter your name as you would like it to appear when sending email.

“Incoming email server:” enter "promail.ptd.net" (without the quotes)

“Account type:”  select the drop-down menu and select "IMAP4."

“Outgoing (SMTP) email server:” enter "promail.ptd.net" (without the quotes)

“Outgoing server requires authentication,” should be checked off.

When done, select “Sign In.”

5. The Windows “Mail” app will reach out and connect to the mail server. If the information is correct, and your email address properly authenticates, you will be prompted with the following “All done!” notification.  Click “Done.” 

Please note, if you already have an existing POP3 account created, please do not remove the account as this will cause all dated email to be permanently deleted.

1. Begin by opening up Outlook 2011. Once the program is open the “Add an Account” wizard will open. Click “email Account” to continue.

If the wizard does not appear, your email program may already be configured to send and receive email, please contact Technical support at (800) 281-3564.

2. In the box labeled “email address:", enter your username followed by “@ptd.net” in all lower case.

3. In the box labeled “Password:", enter the password that corresponds to you username. When typing your password only a series of “***” will appear for the password confidentiality.

Note: Username and passwords are case-sensitive. Please be certain that your capitalization is correct.

4. In the box labeled "User name:", enter the beginning part of your PenTeleData email address. This is everything before the "@ptd.net".

5. From the “Type:” drop down box select "IMAP".

6. In the box labeled "Incoming server:", enter “promail.ptd.net” in all lower case.

7. In the box labeled "Outgoing server:", enter “promail.ptd.net” in all lower case.

8. Place a check in the box next to "Override default port" and change the port to "587".

9. When your screen resembles the window below, click "Add Account".

NOTE: For those security conscious customers or customers normally accessing e-mail over wireless connections (Secure or non-secure), please place a check mark in “Use SSL to connect (recommended).”

10. Click “More Options…".

11. From the "Authentication:" drop down box select "User Name and Password".

12. In the box labeled "User name:", enter the beginning part of your PenTeleData email address. This is everything before the "@ptd.net".

13. In the box labeled "Password:", enter the password that corresponds to you username. When typing your password only a series of “***” will appear for the password confidentiality.

Note: Username and passwords are case-sensitive. Please be certain that your capitalization is correct.

14. When your screen resembles the window below click "OK".

15. You will now be returned to the “Accounts” screen. Click on the close button.

1. To begin, open “Mac Mail” by either selecting the “Envelope” icon from the Macintosh “Dock” or by selecting “Go..” from the pull down menu and selecting “Applications.”

2. The Mac “Mail” app will now open.  If this is the first time, it will prompt  you with the “Choose a Mail account provider…” dialogue.  Place a bullet in “Other Mail Account...”  When done, select “Continue.”

• NOTE: If this dialogue window does not appear, click on “+ Add account” from the right-hand menu.  Next choose, “Other account POP, IMAP.”   

  

3. The “Add a Mail account” dialogue will now appear.  Please enter the following information within the corresponding fields: 

“Name:,” enter your name as you would like it to appear when people receive email from you.

"Email address:" enter your PenTeleData email address.

"Password:," enter the password that corresponds to you "Email address" entered above.  When typing your password, only a series of "***" will appear for password confidentiality. 

When done, select “Sign In.”

4. Please place a check mark in the following options.  When done, select “Done.”

5. If the account information you entered is correct, it will reach out to the mail server, and authenticate.  It will automatically configure the remainder of your account settings.