Residential Billing

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Terms and Conditions

It is advisable to be familiar with PenTeleData 's billing rules in order to prevent billing disputes. The sooner a billing dispute is brought to our attention, the easier it will be to resolve to everyone's satisfaction. We are unaware of a problem unless it is brought to our attention by either calling the Billing Department at 1-800-281-3564 or emailing to

Age Limitation: A customer must be a minimum of 18 years of age in order to subscribe to PenTeleData service.

Pro-rated: first month of service may be pro-rated. The first full month of service commences on the first billing date following the account set-up date.

Billing Begins: Billing for dialup services begins on the date the account is created. Dedicated or Commercial billing begins upon date of installation.

Telephone Charges: PenTeleData will not be held responsible for any telephone charges including long distance, per-minute surcharges or equipment costs incurred by the customer. These charges are exclusively between the customer and the telephone provider. The customer should always check first with their local telephone company prior to using any dial-up telephone number.

Residential Rate Change: PenTeleData reserves the right to change monthly recurring fees, connection fees, and equipment fees or to add new fees at any time with 30 days prior notice. If service has been prepaid, the new charges will not become effective until the expiration of the pre-payment.

Billing Disagreement: Any disagreement or dispute concerning a bill must be made within 30 days of the billing date. Charges disputed after this period of time will not be considered negotiable.

Credit Card Dispute: A $30.00 Credit Card Dispute (the Credit Card Company charge back) charge will be applied to a customer's account when that customer disputes a charge with their card company prior to bringing the complaint to PenTeleData’s attention, always notify us first of any billing questions.

Credit Card Use: A customer must not attempt to place an order or make a payment to PenTeleData with an expired, false, or unauthorized credit card. The fraudulent customer's service will be terminated and the customer may be reported to the appropriate law enforcement agency.

Credit Card Payments: When a customer wishes to change from credit card payments to monthly/quarterly direct invoicing, it is their responsibility to notify our Billing Department. PenTeleData will not authorize charge backs to credit card companies if we have not received prior notification of this change in billing procedures. Credit cards will be billed during the first week of your billing cycle. Billing cycles are assigned.

Credit Termination: PenTeleData reserves the right to terminate access to PenTeleData accounts immediately without notice, upon the rejection of any credit card charges, or non-payment by the financial institution.

Immediate Notification Required:
A customer must promptly notify PenTeleData of any of the following changes to:

  • Expiration Date of a credit card used to make payments for our services.
  • Changes in the customer's home address or billing address.
  • Any suspected breaches of security such as: theft, loss or unauthorized use of a credit card, bank or credit union account or ID or password.

Service Termination: PenTeleData reserves the right to terminate access to any PTD account immediately and without notice at its sole discretion, or upon violation of this policy, rejection of any credit card charges, non-payment by the bank or credit union of authorized charges or any other indication of credit problems such as bankruptcy filings.

Termination of Service: Customers wishing to terminate access services with PenTeleData are required to give 30 days written notice prior to the date of cancellation. A customer cannot assume that their account automatically terminates when their payment remittances cease.

Introductory Offer: PenTeleData reserves the right to offer introductory rates and specials limited to new customers. If you have become a new PenTeleData customer within the previous 7 days, you are eligible for the introductory specials.

Bankruptcy: Upon notice that a customer has filed bankruptcy, at its option, PTD may terminate service or require that customer pay 2 months advance on future service and a $35 administrative fee.

Returned-Check: PenTeleData will charge $20 for any returned check.

Post-Dated Checks: PenTeleData will not honor posted dated checks. In the event of delinquency, the customer agrees to pay a 15% collection fee plus court costs in addition to the amount owed.

PLEASE NOTE: PenTeleData may impose and customer agrees to pay a late fee for all past due payments of 1.5% per month, 18% annual. In the event that customer fails to pay PenTeleData, all amounts due under this agreement and PenTeleData refers this matter to an attorney, customer agrees to pay, in addition to the amount due, any and all costs incurred by PenTeleData as a result to such action, including a reasonable attorney's fee.