This document will provide you with the basic information to configure/setup your smartphone to access your PenTeleData email account via IMAP.

Server information:

  • IMAP (incoming/host name): promail.ptd.net
  • Port 143
  • SMTP (outgoing/host name): promail.ptd.net
  • Port 25 or 587
  • SMTP Authentication is required

Note: Standard data charges may apply. If you have questions regarding your data plan, please check with your carrier. Sending and receiving email via Smartphone counts as data usage.

iPhone

  • From the main desktop, select "Settings".
  • Next, choose "Mail, Contacts, Calendars" then, "Add Account."
  • Choose "Other," next, select "Add Mail Account."
  • Name: Enter your name as you would like it to appear when people receive messages from you.
  • Address: Enter your email address ( username@ptd.net).
  • Password: enter the corresponding password.
  • Description: the information will appear automatically.
  • When done, select "Next."
  • The iPhone will attempt to verify your information. 
  • If successful, you will return to "Mail, Contacts, Calendars" and your PenTeleData e-mail account will appear.
    • If the information fails, please review the configuration settings you have entered or contact Customer Service at 800-281-3564.
  • Select your PenTeleData e-mail account (It may appear as Ptd, unless manually changed in the above steps).
  • When the account information appears, scroll down and select “Advanced.”
  • Under “Incoming Settings,” enable “Use SSL.”
  • You are now finished and can return to your “Desktop.”

 

Android 2.X

  • From the "Applications" menu, select "Email".
  • Enter your email address and password. Next select "Manual Setup".
  • Username: enter the first part of your PenTeleData email address (everything before the @ptd.net).
  • Password: enter the corresponding password.
  • Under "Incoming Server", select "IMAP".
  • IMAP server: promail.ptd.net
  • Port: 143
  • Security type: none
  • SMTP server: promail.ptd.net
  • Port: 587
  • Require sign-in: must be checked
  • Username: enter the first part of your PenTeleData email address (everything before the @ptd.net).
  • Password: enter the corresponding password
  • Account options: please review and select your options.
  • Account name: any name is fine (example: PenTeleData).
  • Your name: Enter your name as you would like it to appear when people receive messages from you.