This page will provide you with an introduction to all of the features of listserv service.

If the moderator of my mailing list is in charge of user subscribes and unsubscribes, why do end users receive a "goodbye" message?

The unsubscribe "goodbye" message is a standard part of the listserv software and cannot be turned off. The "goodbye" message provides protection for both your subscriber and yourself: It alerts the subscriber to the change in list standing to both ensure that the user indeed wanted to be unsubscribed from the list, and to confirm for the user that they have been removed from the list, in order for you to avoid any issues including being reported for spam email.

AOL has reported me for spamming, how can I prevent this in future?

AOL makes reporting spam as simple as clicking a spam button. In an attempt to limit or prevent Internet users from reporting you for spam, PenTeleData recommends you take the following steps:

1. Confirm that your contacts understand your advertising/information sharing policies and wish to receive emails from your organization before subscribing them to your mailing list. If an email address requests to be unsubscribed, handle the request promptly.

2. If you allow users to subscribe to your mailing list, please inform these users to add your mailing list to their address book in order to help prevent AOL from reporting you as a spammer.

How are bounce messages handled by my list?

If an email address is defunct or invalid, the mailing list will send out a message probe. If it still receives an invalid response from the email address in question, it will automatically unsubscribe that email address from the mailing list.

How can people subscribe to my mailing list via my website?

You will need to create a form program that issues a subscribe request similar to the command line method included in your original welcome message. If you would like PenTeleData to create a subscription page for your website, please contact your Sales Representative at 800.281.3564.

Am I the list owner or the list moderator?

In most cases you are both the list owner and the list moderator. In the case of multiple moderator accounts, the email address that was included on the original mailing list setup form that you received from your PenTeleData Sales Representative will be labeled as the mailing list owner.