Ticket #3299492


Possible cable modem service interruption

Priority Level 5 (Low)
Dispatch No Dispatch Needed
Status Completed
Access Public
Type Node Upgrd/Downgrd Proj
Opened Thursday, October 12, 2017 6:35pm
Opened by E. C.
Impact Possible svc interruption
Start Tuesday, October 24, 2017 1:00 am
End Tuesday, October 24, 2017 6:00 am
Affected cities Birdsboro, Sunbury Head End, Point Township, Montandon Hub

Ticket History

Ticket Closed
Ticket closed on 10/24/2017 at 14:45
October 24, 2017 2:45 pm by S. O.
The cable partner was able to investigate and identify an issue with the cable provisioning servers servicing these areas. This has now been resolved and service is currently stable.
October 24, 2017 12:34 pm by E. Z.
We are seeing service issues with cable modems in the Sunbury and surrounding areas. Service Electric is actively work to restore services.
October 24, 2017 11:17 am by T. V.
Cable modem customers in Birdsboro and surrounding areas may experience a brief interruption of service during scheduled maintenance window.
October 12, 2017 6:36 pm by E. C.
Ticket Opened
Ticket opened on 10/12/2017 at 18:32
October 12, 2017 6:35 pm by E. C.