Troubleshooting Your Modem

Connecting

1. Connect a telephone cable to your broadband DSL modem, and connect the other end to a telephone wall jack.

2. Connect the Ethernet/USB cable from the computer to your broadband DSL modem. If you have a router you should connect your computer to your router and connect your router to your modem.

Note: Do not connect both the Ethernet and USB cables to the same computer.

3. Connect the power cord to your broadband DSL modem and a wall outlet. If you have a router you should connect the power cord to your router and a wall outlet.

4. Your broadband DSL modem’s status LEDs should begin to flash when completing the connection of your broadband DSL modem. Within a few minutes the DSL modem should be ready to connect.

If you connected your broadband DSL modem via USB you will need to install USB drivers for your broadband DSL modem. Click HERE(FIX) for help installing USB drivers for your broadband cable modem.

Light Patterns

Paradyne 6211-I1 DSL Modem – Front Panel

1. Power - LED will be solid green when the power supply is properly connected to the modem and the wall outlet
2. Status – LED will be solid if ADSL link is established and active
3. Activity – LED will flash when data transfer occurs
4. LAN – LED will be solid if LAN link is established, LED will flash when data transfer occurs
5. USB – LED will be solid if USB link is established


Elastic Network

1. Power - LED will be solid green when the power supply is properly connected to the modem and the wall outlet
2. Status – LED will be solid if link is established between modem and computer
3. Network – LED will flash when data transfer occurs
4. Transfer – LED will flash when data transfer occurs


Westell 2100/2200


1. Power - LED will be solid green when the power supply is properly connected to the modem and the wall outlet
2. Ready – LED will be solid if ADSL link is established and active
3. Ethernet – LED will be solid if Ethernet link is established, LED will flash when data transfer occurs
4. USB – LED will be solid if USB link is established, LED will flash when data transfer occurs

Paradyne Stormport 1020

1. Power - LED will be solid green when the power supply is properly connected to the modem and the wall outlet
2. Status/Xfer – LED will be green if ADSL link is established and active, will flash green when data transfer occurs

Mac OSX

These instructions will guide you through troubleshooting connectivity issues with your broadband DSL modem using Mac OSX. After reading this document, you may want to copy and save it in a safe place for future reference.

Before continuing, if you are currently able to access the Internet, you can check the PenTeleData Network Status page to see if there are any outages that may affect your internet access.

Resetting Your broadband DSL Modem

1. Turn your computer off, disconnect the power from your router (if applicable), then disconnect the power from the back of the DSL modem.

2. Wait approximately 2 minutes.

3. Reconnect the power to the back of the DSL modem.

4. Your broadband DSL modem's status LEDs should begin to flash when completing the connection of your broadband DSL modem. Within a few minutes the DSL modem should be ready to connect.

5. After the DSL modem is ready to connect, plug in the power to your router (if applicable), and then turn on your computer. After your computer has reached the desktop and is done loading try connecting to the Internet.

Creating a New Connection

1. Begin by clicking the "Apple" and selecting "System Preferences".


2. The "System Preferences" window will now appear. Click "Network" to proceed.

3. On this screen, select "Built-in Ethernet". Next, click on the "Configure" button.

Note: If this window does not appear, skip to step 4.

4. Select the drop down arrows next to "Location" and select "New Location…".

5. You will now be asked for the name of your new location, type "My DSL" (without the quotes).


6. Select the arrows to the right of the "Show" field and choose 'Built-in Ethernet".

7. Click on the PPPoE tab. Once you are on the PPPoE tab, place a check in the box "Connect using PPPoE".

8. Under the "PPPoE" tab you will need to type in the following information.

Service Provider: Enter "My DSL" (without the quotes).

If your broadband DSL Service is provided by Palmerton Telephone Company:
Enter your username followed by "@ptelco-dsl" (without the quotes) in the "Account Name" field.

If your broadband DSL Service is provided by Ironton Telephone Company:
Enter your username followed by "@itcdsl" (without the quotes) in the "Account Name" field.

Password: Type the password you chose for your Full Access email name.

Note: User names and passwords are case sensitive. Please be certain that your capitalization is correct.

PPPoE Service Name: Enter "My DSL" (without the quotes).

Place a check in the “Save password” box and the "Show PPPoE status in menu bar" box.

After your screen resembles the window on the right, click "Apply Now" to save your configuration. Close all open windows and return to your desktop.

If you are still unable to access the Internet at this point, please contact Technical Support at (800) 281-3564.

Macintosh OS 8.6.1 to 9.2.2

These instructions will guide you through troubleshooting connectivity issues with your broadband DSL modem using Macintosh 8.6.1 to 9.2.2. After reading this document, you may want to print a copy and store it in a safe place for future reference.

Before continuing, if you are currently able to access the Internet, you can check the PenTeleData Network Status page to see if there are any outages that may affect your internet access.

1. Turn your computer off, disconnect the power from your router (if applicable), then disconnect the power from the back of the DSL modem.

2. Wait approximately 2 minutes.

3. Reconnect the power to the back of the DSL modem.

4. Your broadband DSL modem's status LEDs should begin to flash when completing the connection of your broadband DSL modem. Within a few minutes the DSL modem should be ready to connect.

5. After the DSL modem is ready to connect, plug in the power to your router (if applicable), and then turn on your computer. After your computer has reached the desktop and is done loading try connecting to the Internet.

Creating a New Connection

1. Open MacPoET.

2. Click "Options".

3. Click "Add".

4. In the connection properties fill in the following fields:

Connection Name: My DSL

Username:
If your broadband DSL Service is provided by Palmerton Telephone Company:
Enter your username followed by "@ptelco-dsl" (without the quotes) in the "Username" field.

If your broadband DSL Service is provided by Ironton Telephone Company:
Enter your username followed by "@itcdsl' (without the quotes) in the "Username" field.

Password: After you have entered your username, enter your password in the "Password" field.

Note: User names and passwords are case sensitive. Please be certain that your capitalization is correct.

Click "OK".


5. Click "Done" to exit options.


6. Click the drop down arrow next to your current connection and choose "My DSL".

7. Click "Connect" to connect to the Internet.

If you are still unable to access the Internet at this point, please contact Technical Support at (800) 281-3564.

Windows XP

These instructions will guide you through troubleshooting connectivity issues with your Broadband DSL modem using Windows XP. After reading this document, you may want to copy and save it in a safe place for future reference.

Before continuing, if you are currently able to access the Internet, you can check the PenTeleData Network Status page to see if there are any outages that may affect your internet access.

Resetting Your Broadband DSL Modem

1. Turn your computer off, disconnect the power from your router (if applicable), then disconnect the power from the back of the DSL modem.

2. Wait approximately 2 minutes.

3. Reconnect the power to the back of the DSL modem.

4. Your Broadband DSL modem's status LEDs should begin to flash when completing the connection of your Broadband DSL modem. Within a few minutes the DSL modem should be ready to connect.

5. After the DSL modem is ready to connect, plug in the power to your router (if applicable), and then turn on your computer. After your computer has reached the desktop and is done loading try connecting to the Internet.

Creating a New Connection

1. Click "Start", then click on "Control Panel". The "Control Panel" window will now open.

Note: If you do not see "Control Panel", click on "Settings", and then choose "Control Panel".

2. Double-click on "Internet Options", as shown on the right.

Note: If you do not see an "Internet Options" icon, click on "Switch to Classic View" on the left side of the window. Your screen should now resemble the window on the right.

3. The "Internet Properties" window will now open. Click on the "Connections" tab, as shown on the right.

4. Next, click the "Setup" button, as shown on the right.

5. The "Welcome to the New Connection Wizard" window will now appear. Click "Next" to begin the wizard.

6. On this screen place a dot in front of "Connect to the Internet" as shown in the window on the right and click "Next" to continue.

7. Next, place a dot in front of "Set up my connection manually", as shown in the window on the right and click 'Next" to continue.

8. On this screen, place a dot in front of "Connect using a broadband connection that requires a user name and password", as shown in the window on the right and click "Next" to continue.

9. You will now be asked to type a name for your connection. Simply type "My DSL" (without the quotes) and click "Next" to continue.

Note: If you are using Windows XP Home Edition, proceed directly to Step 11.

10. You will now be asked if you would like to make this new connection available for all users on your PC. This is a matter of personal preference – place a dot in front of your choice and click "Next" to continue.

11. You will now be asked to enter the username and password for your Broadband DSL Service:

If your Broadband DSL Service is provided by Palmerton Telephone Company:
Enter your username followed by "@ptelco-dsl" (without the quotes) in the "User name" field.

If your Broadband DSL Service is provided by Ironton Telephone Company:
Enter your username followed by "@itcdsl" (without the quotes) in the "User name" field.

After you have entered your username, enter your password in the “Password” field. Re-enter your password in the “Confirm password” field.

Note: User names and passwords are case sensitive. Please be certain that your capitalization is correct.

Click "Next" to continue.

12. You have now completed the New Connection Wizard. Click "Finish".

If you are still unable to access the Internet at this point, please contact Technical Support at (800) 281-3564.

Windows 95, 98, ME, and 2000

These instructions will guide you through troubleshooting connectivity issues with your broadband DSL modem using Windows 95, 98, 98SE, ME, and 2000. After reading this document, you may want to copy and save it in a safe place for future reference.

Before continuing, if you are currently able to access the Internet, you can check the PenTeleData Network Status page to see if there are any outages that may affect your internet access.

Resetting Your broadband DSL Modem

1. Turn your computer off, disconnect the power from your router (if applicable), then disconnect the power from the back of the DSL modem.

2. Wait approximately 2 minutes.

3. Reconnect the power to the back of the DSL modem.

4. Your broadband DSL modem's status LEDs should begin to flash when completing the connection of your broadband DSL modem. Within a few minutes the DSL modem should be ready to connect.

5. After the DSL modem is ready to connect, plug in the power to your router (if applicable), and then turn on your computer. After your computer has reached the desktop and is done loading try connecting to the Internet.

Creating a New Connection

1. Open WinPoET.

2. Click "Options".

3. Click "Add".

4. In the connection properties fill in the following fields:

Connection Name: My DSL

Username:
If your broadband DSL Service is provided by Palmerton Telephone Company:
Enter your username followed by "@ptelco-dsl" (without the quotes) in the "Username" field.

If your broadband DSL Service is provided by Ironton Telephone Company:
Enter your username followed by "@itcdsl" (without the quotes) in the "Username" field.

Password: After you have entered your username, enter your password in the "Password" field.

Note: User names and passwords are case sensitive. Please be certain that your capitalization is correct.

Click "OK".

5. Click "OK" to exit options.

6. Click "Start" to connect to the Internet.

If you are still unable to access the Internet at this point, please contact Technical Support at (800) 281-3564.

Checking USB Driver Dates in Windows 2000 & XP

These instructions will guide you through checking the date of your USB DSL modem driver in Windows 2000 and XP. This procedure can be useful when experiencing difficulty in maintaining an Internet connection.

Close all applications or programs that may be open.

1. Click "Start", "Settings", and click on "Control Panel".

Note: If you are using Windows XP and do not see "Settings", click "Control Panel" located on the right-hand side of the Start Menu as shown below.

2. The Control panel will now appear. Double-click on "System", as shown below.

Note: If you are using Windows XP and do not see a "System" icon, click on "Switch to Classic View" on the left side of the window. Your screen should now resemble the window below.

3. The "System Properties" window will now appear. Select the "Hardware" tab and click on the "Device Manager" button.

4. Click the plus sign (+) next to "Network adapters", then right-click on the brand name of your USB DSL modem adapter and click on "Properties".

5. Click on the "Driver" tab. The "Driver Date" will show the date of the currently installed driver.

If the Driver Date is more than a couple years old and you are experiencing difficulty in maintaining a connection, you may want to update your driver to a newer version. Below you will find several links to various manufacturers' websites. These links contain updated USB drivers and/or end user guides to assist you with your cable modem.

Westell
www.westell.com