Keeping Your Account Secure

At PenTeleData, we take account security very seriously. To ensure that your computer and account remain safe, we strongly recommend following these steps regularly:

  1. Check for viruses and malware. Run a scan on your computer with trusted anti-virus and anti-malware software. If the scan detects any suspicious programs or applications, remove them immediately. 
  2. Perform regular operating system and browser updates. Whether you use Windows or Mac OS, we recommend enabling your automatic update setting, and updating when you get a notification. To check for browser updates in Internet Explorer, select the Tools tab and click Windows Update. In Firefox, just click the Help tab and select Check for Updates. Note that Google Chrome automatically updates to a newer version when one is released.
  3. Never use your PenTeleData Account password on another website. If you enter your password in an external website and it's compromised, someone could try to sign in to your PenTeleData Account with the same information.
  4. Protect your password. Never enter your password after following a link in an email from an untrusted site. Always go directly to promail.ptd.net or www.ptd.net. Also, never send your password via e-mail. PenTeleData will never request your password or other sensitive information by email.
  5. Use SSL on mail clients on all devices to access your e-mail. Especially on mobile (cellular) or Wifi devices.

 

You should also be sure to:

  • Never tell anyone your password; if you do tell someone, change it as soon as possible.
  • Use a strong password and don't write it down or send it via e-mail.
  • Run security scans and change your password immediately after noticing any changes in your account that you didn't initiate.
  • Always sign out of your account when you're using public computers. Just click your name or e-mail address at the top of the page, and select Sign out.
  • Clear forms, passwords, cache, and cookies in your browser on a regular basis, especially on a public computer.
  • Use secured Wi-Fi access points, and lock your screen or device, especially in public settings.

 

You should perform these steps more frequently if you begin to notice suspicious behavior in your computer, such as general slowness and pop-up advertisements.

If you believe that your account has been compromised, please reset your password immediately.