Setting Up Your Modem

In the event that you have a question or trouble in setting up your account, please call our Technical Support Department.

Windows

With Windows 7+ and High-speed cable modem Internet access, powered by PenTeleData. Simply connecting your High-speed cable modem to the computer and you are automatically on-line.

Connect the Ethernet cable or usb cable to the computer and within moments, you are online.

Note: Please check your cable modem requirements before utilizing USB. Some cable modems only support 32-bit operating systems.

Getting Connected to the Internet

To browse the web, you must open the program called a web browser. i.e. Internet Explorer, Firefox, Safari or Google Chrome. This program can be found on the Windows Desktop or in your Windows Menu (click on the "Windows" logo, then click on “All Programs,” then click on your browser of choice). Once your browser is open, you can then go to other websites by typing them into the address bar at the top of the browser window (e.g. ptd.net).

Note: Windows 7 does not include pre-installed e-mail software. To send and receive e-mail you will need to download and install e-mail software. To obtain an e-mail program, you may visit the Microsoft website or other software manufacturer’s website. We provide instructions on how to configure your e-mail clients to send and receive e-mail.

Mac OS X

Normally, Mac OS X will allow you to connect to the Internet automatically when a cable modem is attached to the PC without the need to change any settings. If your cable modem is not allowing you to access the Internet, these instructions will walk you through the process of checking the necessary settings in Mac OS X. Please note that your cable modem must be connected via Ethernet in order to follow these instructions.

Begin by clicking on the "Apple" in the top left corner of your screen and select "System Preferences".

The "System Preferences" window will now appear. Click "Network" to proceed and select "Ethernet".

Click the arrows next to "Configure IPv4" and select "Using DHCP".

Finally, click on "Apply Now." Close the "Network" control panel by clicking on the close button in the upper left.

Additional Ethernet Setup Instructions for Windows XP

Normally, Windows XP will allow you to connect to the Internet automatically when a cable modem is attached to the PC without the need to change any settings. If your cable modem is not allowing you to access the Internet, this document will walk you through the process of checking the necessary settings in Windows XP. Please note that your cable modem must be connected via Ethernet for the instructions in this document to have any affect on your Internet connection.

Click on "Start" and select "Control Panel." The "Control Panel" will now appear.

Double-click on "Network Connections." The "Network Connections" window will now appear.

Locate the icon titled "Local Area Connection" and click on it once with the right mouse button. Then click on "Properties" once with the left mouse button.

The "Local Area Connection Properties" window will now appear. In the portion of the window labeled "This connection uses the following items," scroll down and click on "Internet Protocol (TCP/IP)," and then click the "Properties" button.

The "Internet Protocol (TCP/IP) Properties" window will now appear. Make sure that both items on this page are set to "Obtain automatically." If so, click on the "Advanced" button to continue.

The "Advanced TCP/IP Properties" window will now appear. Make sure your screen matches the window below. The "IP addresses" field should read "DHCP Enabled." The "Default gateways" field should be blank. If there are other items in either of these two fields, remove them by highlighting them and clicking the "Remove" button as needed. Finally, make sure a checkmark is placed in "Automatic metric." When your screen matches the window below, click the "DNS" tab to proceed.

On the "DNS" tab, both fields should be completely blank. If not, please remove whatever may be entered in these fields by highlighting them and clicking on the "Remove" button as needed. When your screen matches the window shown below, click on the "WINS" tab to proceed.

On the "WINS" tab, please make sure that "Enable LMHOSTS lookup" is checked. When the "WINS" tab matches the window shown below, click on the "OK" button to complete the configuration and save the changes.

We have just completed the steps necessary to check or set up your Ethernet connection settings in Windows XP. If you had to make any changes to your settings, it is necessary for you to restart your computer for the new settings to take effect. You are now ready to access the Internet. If you followed the above instructions, but still find yourself unable to access the Internet, please contact our Technical Support Department at (800) 281-3564 for further assistance.