Smartphone with IMAP

This document will provide you with the basic information to configure/setup your smartphone to access your PenTeleData email account via IMAP.

Server information:

  • IMAP (incoming/host name): promail.ptd.net
  • Port 143
  • SMTP (outgoing/host name): promail.ptd.net
  • Port 25 or 587
  • SMTP Authentication is required

Note: Standard data charges may apply. If you have questions regarding your data plan, please check with your carrier. Sending and receiving email via Smartphone counts as data usage.

iPhone

  • From the main desktop, select "Settings".
  • Next, choose "Mail, Contacts, Calendars" then, "Add Account."
  • Choose "Other," next, select "Add Mail Account."
  • Name: Enter your name as you would like it to appear when people receive messages from you.
  • Address: Enter your email address ( username@ptd.net).
  • Password: enter the corresponding password.
  • Description: the information will appear automatically.
  • When done, select "Next."
  • The iPhone will attempt to verify your information. 
  • If successful, you will return to "Mail, Contacts, Calendars" and your PenTeleData e-mail account will appear.
    • If the information fails, please review the configuration settings you have entered or contact Customer Service at 800-281-3564.
  • Select your PenTeleData e-mail account (It may appear as Ptd, unless manually changed in the above steps).
  • When the account information appears, scroll down and select “Advanced.”
  • Under “Incoming Settings,” enable “Use SSL.”
  • You are now finished and can return to your “Desktop.”

 

BlackBerry

Setup up your PenTeleData email account and select your cell phone carrier.

When entering the site, you will be required to have the following information:

  • Device Pin:
  • Device ESN/MEID:

Normally, both pieces of information can be found In the BlackBerry device "Options" or "Settings", next, choose the “Status” option. Alternatively, the information can also be located on the box that your device came in.

 

Android 2.X

  • From the "Applications" menu, select "Email".
  • Enter your email address and password. Next select "Manual Setup".
  • Username: enter the first part of your PenTeleData email address (everything before the @ptd.net).
  • Password: enter the corresponding password.
  • Under "Incoming Server", select "IMAP".
  • IMAP server: promail.ptd.net
  • Port: 143
  • Security type: none
  • SMTP server: promail.ptd.net
  • Port: 587
  • Require sign-in: must be checked
  • Username: enter the first part of your PenTeleData email address (everything before the @ptd.net).
  • Password: enter the corresponding password
  • Account options: please review and select your options.
  • Account name: any name is fine (example: PenTeleData).
  • Your name: Enter your name as you would like it to appear when people receive messages from you.